What is the typical turn around time for my order?
Expect typically 7-14 business days from the day your order is confirmed. This time is estimated, this includes 2-3 days for layout assembly and to email the customer a copy of the layout. Once you have approved your layout then your order will be scaled and put into print and cut form then processed. Once we have printed / laminated / cut / weeded / labeled, your order will be boxed and shipped.
How durable are your graphics?
Extremel Durable. This is a typical racer question, all our digitally printed graphics are printed on premium 2mil ARLON or 3M air release vinyl and then laminated with 2.5mil Optically Clear Gloss Overlaminate. This makes them a total of 4.5mil thick. So what does that mean? That means that you can accidentally spill fuel or chemicals on them and not have to worry that the ink on your graphic is going to wipe off. It also means that if you have a slight tire mark on them that hasn't "burned" the vinyl you can take rubbing compound (the same you use for the clear coat automotive paint ) and buff that mark off.
Why can't I get an answer when I call during business hours?
Our normal operating hours are 6pm - 8:30pm Monday thru Friday and Saturdays 9am - 1pm. Currently Comp-Cal is a part-time business until January 1,2009. If a customer calls during business hours there's a good chance we are helping another customer or working on another customers order. We try our best to answer every call but sometimes it's just not possible to get to it in time. That is why we ask you to leave a voicemail. We will get back to every customer as soon as possible.
Do I need a "Stickin It" kit?
Yes, If you own a Majestic or M&M Super Tuff body. The Reason....these bodies are extremely durable, excellant for beginners and rough competition, the problem is that these bodies emit oils and have an slightly uneven textured finish. This results in poor vinyl adhesion. The Stickin It' Decal Application Kit includes a specific procedure for cleaning and prepping the body using the chemicals included in the kit. The Surface Cleaner removes the oils from the surface that cannot be cleaned with soap and water, and the Liquid Adhesive seals the decal areas from the oils, it also adds a smoother but slightly sticky surface for the vinyl to adhere. The result is decals that even when hit with a pressure washer will remain in place and not blow off in the wind.
NO, If you own a Fiberglass body you do not require a "Stickin It" Kit
How do you ship your graphics?
We ship our graphics UPS Ground in a 14" X 14" x 8" cardboard box. We do not ship any of our graphics in tubes. We have found by putting graphics in tubes it does 2 things, sometimes wrinkles the graphics, and also makes it so when the customer recieves them they must lay them flat for a half a day before applying them because they are rolling all over the place. We try our best to make the application quick and painless (as much as we can).
What comes with the graphics?
In the box with your order you will find an application squeegee, detailed instructions, a copy of your layout (if it applies to your order) , a copy of your invoice, a packing list that identifies every item that was placed in the box, a G-Kart Grafix official decal to signify you have purchased quality graphics and a copy of your invoice.
